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Personal Data

General conditions for the protection of personal data

KOUTALAKIDIS SAVVAS preserves the personal nature of your data and may not transfer them to any third party (natural or legal person) for any reason with the exception of the relevant provisions of the law and only to the competent authorities. keeps records of personal data, which the visitor/user sends exclusively for communication, financial, advertising and tax purposes. The visitor/user can contact the competent department in order to verify the existence of his/her personal record, its correction, change or deletion.

Visitors / users of who are minors may access the services of the website only with the consent of their parents or guardians and are not obliged to submit their personal data. In case of submission of data by minors, will delete the relevant information as soon as possible.

Koutalakidis SAVVAS and in particular the sales department of may process part or all of the information you have sent for statistical, financial and improvement of the services - information provided. The use of tracking technology (Google) is used. will not abuse its ability to contact users at their e-mail or postal address or by telephone for the purpose of promoting new products and services or informing them of offers. At the same time, users will be given the possibility to stop receiving such messages at any time.

IP Addresses

The IP address through which the computer has access to the Internet, and subsequently to is used exclusively for the collection of statistical data.

Transaction Security

All payments made using a card are processed through Alpha Bank's electronic payment platform "Alpha e-Commerce" and uses TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key.

Personal data strictly applies the principles of personal data protection, provided for by international and European law regulating issues related to electronic commerce (Directive 2000/31/EC, PD 131/2003) as well as by the Consumer Protection Law (Law 2251/1994) regulating issues related to distance selling and the relevant provisions of the Greek law (Law 2472/1997) for the protection of the individual and the protection of personal data as supplemented by the decisions of the President of the Commission for the Protection of Personal Data (Law 2472/1997).

Details respects privacy and is committed to respect and protect it through its compliance with the privacy policy of the website

This Policy describes the types of information that we may collect from you or that you may provide when you visit our website and the practices we follow to collect, use, protect and disclose such information.

The contents of this Policy may be modified from time to time, so please check the Policy periodically for updates. processes personal data in accordance with the following principles and complies with the requirements of the General Data Protection Regulation:

  1. Legitimacy, Integrity and Transparency.

  2. Limited Purpose: Personal data are collected for specified, explicit and legitimate purposes and are not further processed in a way that is incompatible or abusive.

  3. Data Minimisation.

  4. Accuracy: Personal data are accurate. Every reasonable step is taken to ensure that any personal data that are inaccurate are corrected without delay.

  5. LimitedStorage: personal data shall be kept only for the time necessary for the purposes of processing the personal data.

  6. However, we may retain personal data for a longer period in order to comply with its legal obligations.

  7. Integrity and Confidentiality: Personal data is processed in a manner that guarantees its security against unauthorized or unlawful processing, access or theft.

  8. Accountability.

Data collection

We collect various types of personal data from and about the users of our website, such as:

  1. Contact details such as full name, postal address, email address or telephone number, user name in case of registration on our website.

  2. Data relating to your internet protocol (IP) address, your browsing habits, the equipment you use to access our website and usage and navigation data associated with the use of cookies.

  3. In relation to financial transactions and payment services, data including, but not limited to, bank account numbers, credit/debit card numbers, expiry dates and security codes. We do not store or process the card details you use.

  4. Information that will help us to detect, prevent and/or remedy fraud or any other harmful activity. We will verify the personal information you provide (including name, address, user details and payment transaction details) to relevant payment processors.

  5. History of your orders through our website.

We collect the data:

    • through your visit to our website
    • when you provide it to us

    Use of Information

    We use the information we collect about you or that you provide to us, including personal information for the purpose of:

    1. present our website and its content to you,

    2. send you our newsletter,

    3. provide you with information about products or services requested by you,

    4. offer and perform the purposes of our main activity which include:
      Internet services

    5. Provide you with the ability to participate in interactive features of our website,

    6. to manage your order so that we can complete the sale and fulfill the order,

    7. verify your identity or payment method or card number in order to detect, prevent and/or remedy fraud or any other harmful activity,

    8. conduct customer surveys, where we have your consent,

    9. provide customer service and respond to customer queries, comments, claims or disputes,

    10. for any other purpose where we have your express consent.

    Information Disclosure

    The personal data collected and processed will not be disclosed to any third party unless expressly required by law.

    As part of our compliance with the transparency principle and in order to be able to provide you with our services in an efficient manner, we may need to transfer your personal data to certain third parties.

    In particular, we may disclose personal information that we collect or that you provide to us to:

    1. service providers and other third parties that we work with to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it,

    2. logistics services and other postal service providers,

    3. payment processing and technology providers,

    4. to regulatory or other public authorities where required by law or in order to exercise, establish, defend our legal rights or protect your interests,

    5. to payment processors, auditors, customer service providers, anti-fraud agencies, financial institutions and providers and trading partners, where required to do so.

    The aforementioned service providers must comply with our data privacy policy and are only permitted to use the personal data in connection with the purposes set out above and not for their own purposes.

    Rights of the subjects

    Right of access:
    You have the right to request confirmation as to whether or not your personal data is being processed and, in this case, you have the right to access it and to obtain a copy.

    Right to rectification:
    You have the right to request the correction of any inaccurate personal data concerning you.

    You have the right to request the erasure of personal data concerning you.

    You have the right to submit a report:
    Without prejudice to any other remedies provided by law, you have the right to report to the Personal Data Protection Authority ( if you consider that the processing of your personal data violates your rights under the General Data Protection Regulation.

    If you wish to exercise any of the aforementioned rights, please contact us at

    If you make a request and you are not satisfied with our response or believe that we are unlawfully processing your personal data, you have the right to lodge a complaint with the Personal Data Protection Authority (

    Data Retention and Destruction

    We retain personal data for as long as necessary to fulfil the purpose of the processing. However, there is a case where personal data may be retained for a longer period of time due to legal obligations.


    If you have any questions or concerns about our privacy policies and procedures or believe that we are not complying with this Policy, please feel free to contact us at

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