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By visiting the website or using material from these web pages, please ensure that you agree and accept the following general terms and conditions. Please note that your browsing and further use of this website implies your unconditional acceptance and consent to them.

Terms of use

KOUTALAKIDIS SAVVAS makes every effort to ensure the proper functioning of the website , but does not guarantee that the functions of the website or the servers will be uninterrupted or without any kind of error, free of viruses or other similar elements. Also, it is not responsible for any technical problems that may occur to users in accessing this website and during browsing related to the compatibility of the operation of their own infrastructure.

This website contains links to third-party websites that are not controlled by Koutalakidis Sava and is not responsible in any case for the content of these pages and for any damage resulting from their use, as the visitor has access to them at his own risk.

Terms and conditions of transactions

KUTALAKIDIS SAVAS reserves the right to modify or renew the terms and conditions of transactions made through its electronic store, according to its needs and the commercial mores.

It undertakes to update this text for any change or addition to the terms and conditions, through the website of this e-shop. It is clarified that the change of terms does not include orders that you have already placed.

Attention. In other words, THE PURCHASE UNDERTAKES A PAYMENT OBLIGATION. is not liable to customers/users for any damages that may arise from the non-execution of their order. It also reserves the right to the time of delivery of goods in cases of force majeure. Finally, cannot provide any guarantee for the availability of products, but may inform end consumers of their unavailability.

Information provided and amp; Products

Koutalakidis SAVVAS has made every effort to depict as accurately as possible the products available by displaying photographs and information listed on the website However, this website may contain technical or typographical errors that cannot be foreseen or have occurred unintentionally or due to website interruptions due to force majeure.

KUTALAKIDIS SAVVAS shall not be liable for any statement of untrue or inaccurate information concerning its suppliers' goods. The relevant responsibility for the description of the goods is borne solely by its individual suppliers.

In any case, the appearance and exposure to the users-members of the website should in no way be construed as a transfer or assignment of a license or right of use for any purpose other than personal information.

Furthermore, the sales department and the scientific staff of Koutalakidis Sava has taken care to study and record as accurately as possible the medical information included from time to time in, as well as to update this material, but due to the general difficulties in this task, no information should be taken as medical advice, or replace medical advice in any case, especially in conditions of illness, where the primary responsibility lies with the attending physician, and the responsibility rests solely with the

Price policy

The prices of the products indicated for the visitors of the website are the final prices (i.e. VAT included), recommended by and are competitive with the prices of similar products of the relevant market within the Greek Territory.


All durable goods are offered with the manufacturer's warranty. If, before making a purchase, you have any questions about the product or the duration of the offered warranty, you can contact the Customer Service Department of (tel: 210-5027600).

General terms of protection of personal data

Koutalakidis Savvas preserves the personal nature of your data and may not transfer them to any third party (natural or legal person) for any reason whatsoever, with the exception of the relevant provisions of the law and to the competent authorities only. keeps records of personal data, which the visitor/user sends exclusively for communication, financial, advertising and tax purposes. The visitor/user can contact the competent department in order to verify the existence of his/her personal record, its correction, change or deletion.

Visitors / users of who are minors may access the services of the website only with the consent of their parents or guardians and are not obliged to submit their personal data. In case of submission of data by minors, will delete the relevant information as soon as possible.

KOUTALAKIDIS SAVVAS and in particular the sales department of may process part or all of the information you have sent for statistical, financial and improvement of the services - information provided. The use of tracking technology (Google) is used. will not abuse its ability to contact users at their e-mail or postal address or by telephone for the purpose of promoting new products and services or informing them of offers. At the same time, users will be given the possibility to stop receiving such messages at any time.

IP Addresses

The IP address through which the computer has access to the Internet, and subsequently to is used exclusively for the collection of statistical data.

Transaction Security

All payments made using a card are processed through Alpha Bank's electronic payment platform "Alpha e-Commerce" and uses TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key.

Personal data strictly applies the principles of personal data protection, provided for by international and European law regulating issues related to electronic commerce (Directive 2000/31/EC, PD 131/2003) as well as by the Consumer Protection Law (Law 2251/1994) regulating issues related to distance selling and the relevant provisions of the Greek law (Law 2472/1997) for the protection of the individual and the protection of personal data as supplemented by the decisions of the President of the Commission for the Protection of Personal Data (Law 2472/1997).

Responsibilities for users of

The users of accept that they will not use the online store of KOUTALAKIDIS SAVVA for publishing, sending by e-mail or transmitting in any other way any content, harmful, annoying, threatening, offensive, slanderous, defamatory, obscene, vulgar that constitutes a violation of the privacy of another, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way and may not be transmitted in accordance with the law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements).

Nor infringe any patent, trademark, trade secret, copyright or other proprietary rights of any third party, containing software viruses or any other codes, files or programs designed to cause damage to, destroy or impair the operation of any software or computer hardware, nor willfully or unintentionally may it violate applicable Greek and EU legislation and its provisions. Nor may harass third parties in any way and by any means to collect or store personal data about other users using this website.

By submitting material to the server hosting, you agree that the material does not contain any untrue, illegal or in any way inappropriate information for use and publication.

Cancellation of Order and Request for Withdrawal

The majority of our products are in the category of medical and paramedical products, and therefore, by law, cannot be returned. However, because there are exceptions (e.g. cancellation before delivery, spare parts, rentals, etc.) and because we always do our best to give our valued customers the necessary freedom, even if at a cost, we have listed the possibility of withdrawal.

Ways of return in case of withdrawal

The return can be made within 14 days of the contract (online order and confirmation), after consultation with the Sales Department and sending the Withdrawal Declaration.

"In accordance with Directive 2013/11/EC, which was incorporated in Greece with the KYA 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for electronic dispute resolution at

The operation of the shop is governed by the use of the current Code of Conduct


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